At q678, your privacy is not a compliance exercise — it is a core commitment. This Privacy Policy explains exactly what personal data we collect from Pakistani players, why we collect it, how we use and protect it, and what rights you hold over your own information.
This Privacy Policy applies to q678 (accessible at q678.ws and all associated subdomains, mobile interfaces, and digital applications). q678 is the data controller responsible for the personal information of all registered users on the platform. References to "q678", "we", "us", or "our" in this document refer to the q678 platform and its operating entity.
By registering an account, making a deposit, placing a bet, or otherwise accessing any feature of the q678 platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. This Policy should be read alongside q678's Terms and Conditions and Responsible Gaming Policy, which together form the complete agreement governing your relationship with q678.
q678 collects personal data through multiple touchpoints during your use of the platform. The categories of personal data we collect include, but are not limited to, the following:
When you create a q678 account, we collect: your full legal name, date of birth, gender, residential address in Pakistan or your country of residence, email address, and mobile phone number. This information is required to establish your account and verify your eligibility to use the platform.
As part of our Know Your Customer (KYC) process — which is mandatory under our international gaming licence obligations — q678 may collect copies of government-issued identity documents (such as a CNIC, passport, or driver's licence), proof of address documents, and evidence of your payment method ownership. These documents are processed securely and retained for the period required by applicable regulations.
q678 records all deposit and withdrawal transactions, including the payment method used (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), transaction amounts in PKR, timestamps, and transaction reference identifiers. We do not store full payment account credentials such as complete bank account numbers or full card details — these are handled directly by our licensed payment processors.
q678 maintains detailed records of your gaming activity on the platform, including: games played, bet amounts and outcomes, session durations, responsible gaming limit settings, bonus claims and wagering progress, and sports betting markets accessed. This data is used for account management, dispute resolution, fraud prevention, and regulatory reporting.
When you access q678, our systems automatically collect certain technical data including: your IP address, browser type and version, operating system, device type and identifiers, screen resolution, referring URLs, and session timestamps. This data helps us maintain platform security, detect fraudulent access attempts, and optimise the user experience for Pakistani players.
If you contact q678 customer support via email, live chat, or any other channel, we retain records of those communications, including the content of messages and any attachments. This allows us to maintain continuity of support and comply with our complaint-handling obligations.
q678 uses your personal data strictly for the purposes described below. We process your data only where we have a lawful basis to do so, which includes: performance of a contract with you, compliance with legal obligations, our legitimate business interests, or your explicit consent.
| Purpose | Data Used | Lawful Basis |
|---|---|---|
| Account registration & management | Identity, contact, KYC data | Contract performance |
| Processing deposits & withdrawals in PKR | Financial & transaction data | Contract performance |
| Age verification (21+ requirement) | Identity, KYC documents | Legal obligation |
| Fraud prevention & AML compliance | Identity, financial, technical data | Legal obligation & legitimate interest |
| Customer support & dispute resolution | Communications, gaming activity data | Contract performance |
| Responsible gaming monitoring | Gaming & betting activity data | Legal obligation & legitimate interest |
| Platform security & integrity | Technical & device data | Legitimate interest |
| Marketing & promotional communications | Contact, gaming activity data | Consent (opt-in only) |
| Regulatory reporting & licence compliance | All categories as required | Legal obligation |
q678 will never use your personal data for purposes incompatible with those listed above without first obtaining your explicit consent or establishing a separate lawful basis.
q678 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Your data may be shared with third parties only in the following limited and controlled circumstances:
To process your PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, q678 shares the minimum necessary financial data with our licensed payment processing partners. These processors are contractually bound to handle your data securely and solely for the purpose of transaction processing.
q678 uses third-party KYC service providers to assist with identity verification and document authentication. These providers operate under strict data processing agreements and are prohibited from using your identity documents for any purpose beyond the verification service they provide to q678.
q678 may be required by law, court order, or our gaming licence obligations to disclose personal data to relevant regulatory authorities, law enforcement agencies, or financial intelligence units. Such disclosures are made only to the extent required and in accordance with applicable legal procedures. q678 will notify you of such disclosure where legally permitted to do so.
As a holder of an international gaming licence, q678 may be required to share certain player data with the licensing authority for auditing, compliance verification, or dispute resolution purposes. All such sharing is governed by the terms of our gaming licence and applicable data protection regulations.
In the event of a merger, acquisition, restructuring, or sale of q678's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and of any changes to this Privacy Policy that may result.
q678 uses cookies and similar tracking technologies to operate the platform efficiently and improve your experience. A cookie is a small text file stored on your device when you visit q678. We use the following categories of cookies:
You may control cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to use core q678 features, including the q678 Login process.
q678 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:
While q678 takes every reasonable precaution to protect your data, no digital platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a risk to your rights, q678 will notify affected users and relevant authorities as required by applicable law, without undue delay.
q678 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our gaming licence obligations. Our standard retention periods are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any identifiable individual.
As a user of the q678 platform, you hold the following rights with respect to your personal data. You may exercise any of these rights by contacting q678's Data Protection team at the contact details provided in Section 11 of this Policy.
You have the right to request a copy of all personal data that q678 holds about you. We will respond to verified access requests within 30 days of receipt.
If any personal data q678 holds about you is inaccurate or incomplete, you have the right to request its correction. Account details such as your email address and phone number can be updated directly from your account settings.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to q678's legal obligations to retain certain data under AML and gaming licence regulations.
You may request that q678 restrict the processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested or while an objection to processing is being evaluated.
Where processing is based on your consent or a contract, you may request a copy of your personal data in a structured, machine-readable format suitable for transfer to another service provider.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on q678's legitimate interests, subject to q678 demonstrating compelling grounds that override your interests.
Where q678 processes your personal data on the basis of your consent — such as for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
q678 may send you promotional communications about new games, sports betting markets including PSL and cricket events, bonus offers, and platform updates — but only where you have explicitly opted in to receive such communications at the time of registration or through your account settings.
You may unsubscribe from q678 marketing communications at any time by updating your notification preferences in your account settings or by contacting customer support. Withdrawal of consent for marketing does not affect your ability to continue using the q678 platform or receiving essential transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts.
q678 does not engage in unsolicited bulk marketing and does not share your contact details with third-party marketers.
The q678 platform is strictly restricted to individuals aged 21 years and above. q678 does not knowingly collect personal data from anyone under the age of 21. If q678 discovers that an account has been registered by a minor, all associated data will be immediately deleted, the account will be permanently suspended, and any funds held in the account will be forfeited in accordance with our Terms and Conditions.
Parents and guardians are encouraged to use parental control tools and internet filtering software to prevent minors from accessing online gambling platforms including q678. If you believe a minor has registered on q678 using false information, please contact our support team immediately so that the account can be investigated and closed without delay.
For all privacy-related enquiries, data subject access requests, consent withdrawals, or complaints regarding q678's handling of your personal data, please contact our Data Protection team. All requests are handled confidentially and in accordance with this Privacy Policy.
Contact email: [email protected]
Please include your registered email address and a clear description of your request. q678 aims to acknowledge all privacy-related requests within 72 hours and resolve them within 30 calendar days. For complex requests that require additional verification or involve large volumes of data, we may extend this period by up to a further 60 days, in which case we will notify you of the extension and the reason for it.
If you believe q678 has not handled your personal data in accordance with this Privacy Policy or applicable data protection law, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
Our Privacy Policy translates into real, practical protections for every q678 player in Pakistan. Here is what that commitment looks like in practice.
q678 has never sold, rented, or traded player data to third-party marketers, data brokers, or advertisers. Your personal information — including your identity documents, PKR transaction history, and gaming activity — belongs to you and is used only to operate and improve your q678 experience.
Every piece of data you share with q678 — from your CNIC during KYC to your JazzCash or EasyPaisa transaction details — is protected with the same AES-256 encryption standard used by major Pakistani banks. Data in transit is secured via SSL/TLS, making interception effectively impossible.
The q678 Privacy Policy gives you seven distinct rights over your personal data, including the right to access, correct, delete, and port your information. Exercising these rights is straightforward — a single email to our support team is all it takes to start the process.
q678 sends promotional communications — about new slot games, PSL cricket betting markets, or bonus offers — only to players who have actively opted in. You can withdraw that consent at any time from your account settings, and your access to q678 will not be affected in any way.
q678 keeps your data only as long as legally required — typically five years for KYC and financial records under AML regulations — and then securely deletes or anonymises it. We do not hold on to data indefinitely. You always know how long your information is retained and why.
q678's Privacy Policy is part of a broader framework that includes strict age verification. Any account found to belong to a person under 21 is immediately closed and all associated data deleted. This protects minors and maintains the integrity of the q678 platform for legitimate adult players.
Now that you understand how q678 handles your data, explore the platform with confidence. Cricket betting, live casino, slots — all with PKR payments and your privacy fully safeguarded. 21+ only.